Platform
Every way a resident might pay, on one set of rules
Government Window is a single configurable platform. Turn on the channels a department needs, connect it to the system of record, and every payment lands in the same ledger, the same report and the same deposit.
How it's built
Four decisions that shape everything else
- 01
Configurable, not custom
Your business rules, fee schedules, required fields, minimums, cutoffs and blocked statuses are configuration — which is why implementations take days or weeks rather than months.
- 02
One ledger under every channel
Web, phone, counter, mobile and recurring payments post to the same accounts and appear in the same real-time report. Finance reconciles once.
- 03
Gross deposits, separated fees
The payer service fee is collected separately from the payment, so your ACH deposit equals what the jurisdiction is owed — no netted figure to back into.
- 04
Secure by architecture
Card data is captured and handled inside the PCI compliant payment environment. Agency staff and agency systems never see or store full card numbers.
Capabilities
Payment channels and agency tools
Each one is a full page — what it does, how it works, and the questions agencies ask before turning it on.
IVR & phone payments
A toll-free interactive voice response line that uses the same business rules as your web portal, in English and Spanish, with Government Window operators available when a payer needs a person.
Learn more In Office payments
Simple, secure card readers for walk-up payments at any counter, gate or field office — posting to the same accounts and appearing in the same reports as every other channel.
Learn more Mobile & Text2Pay
Text and email reminders with a direct pay link, a payment experience built mobile-first, and Text2Pay flows that turn a notification into a completed transaction.
Learn more Notifications & reminders
Automated email and text messages for bills, due dates, receipts, failed payments and renewals — the communications layer that keeps residents informed and your phone line quiet.
Learn more Online payments
Your payment site, your branding, your business rules — responsive on every device, accessible to every resident, and connected live to the systems that hold the balance.
Learn more Reporting & reconciliation
Review, print or download every direct and indirect payment in real time, from any web-connected device, across every department — with deposits, fees and distributions already separated.
Learn more Resident account portal
Residents create a secure login once and stop re-entering account numbers forever — with stored bills, stored payment methods, autopay, eBilling and full payment history.
Learn more
Close the day in one place
Review, print or download all direct and indirect payment activity in real time, from any web-connected device, across every department.
Real-time transaction detail, not overnight batches Automatic ACH deposits on your settlement schedule Scheduled daily email with the fields your staff reconciles against Voids and refunds governed by role privileges, recorded for audit Exports and scheduled files your financial system accepts
Underneath
The technology it runs on
A 100% configurable SaaS solution hosted on Amazon Web Services, PCI compliant, operating to 99.9% uptime, with 40+ third-party system integrations in production.