Phone & voice
Take the payment call without answering the phone
A toll-free interactive voice response line that uses the same business rules as your web portal, in English and Spanish, with Government Window operators available when a payer needs a person.
At a glance
Dedicated toll-free number for your agency English and Spanish, 24 hours a day Live Government Window operators Identical rules to the web portal
Capabilities
What IVR & phone payments includes
Your own toll-free number
Government Window provisions a toll-free number for your jurisdiction. Add it to bills, notices, your website and your phone tree.
Route from your existing phone system
Add an option to your main menu — “press 3 to pay your bill” — and callers transfer straight into the IVR, or publish the number directly.
One set of rules across channels
The IVR reads balances from the same integration and enforces the same minimums, cutoffs and blocks as your online portal.
English and Spanish
Full bilingual prompts, with the language choice remembered through the transaction.
Live operator escalation
Callers who need help reach a Government Window operator during support hours rather than being dropped back to your staff.
Text confirmations
Callers can opt into an SMS confirmation with their receipt number at the end of the call.
How it works
From intent to posted payment
- 1
Call
The payer dials your toll-free number or is routed from your main line.
- 2
Identify
They enter an account, citation or parcel number using the keypad.
- 3
Hear
The system reads the balance due and any applicable fees.
- 4
Pay
Card details are entered by keypad and the payment posts immediately.
Who uses it
Departments that lean on this channel
Every department can turn it on. These are the ones that get the most out of it.
More platform
Other capabilities
- In Office paymentsIn-office card acceptance, on the same ledger.
- Mobile & Text2PayPay from a reminder text in two taps.
- Notifications & remindersEmail and SMS at every step that matters.
- Online paymentsA branded payment portal that matches your site.
- Reporting & reconciliationReal-time, audit-ready, every channel in one view.
- Resident account portalSaved bills, saved wallets, autopay and eBilling.