Reliability & hosting
December 20 should perform like an ordinary Tuesday
Government payment volume is not evenly distributed. Tax deadlines, renewal cycles and registration openings concentrate a year of transactions into a handful of hours — and that is exactly when a payment platform is judged.
- Platform uptime
- Hosting environment
- Payment availability for residents
How the platform is operated
99.9% uptime
Government Window operates to 99.9% uptime. For an office whose entire annual revenue arrives in a three-week window, availability is not an abstract metric.
Hosted on Amazon Web Services
A 100% configurable SaaS solution running on AWS, with a unified approach to protecting, managing, recovering and scaling backups in the AWS cloud — replacing legacy and complex backup solutions.
Provisioned for peaks
Property tax deadlines, vehicle renewal cycles and recreation signup days all concentrate a season's volume into hours. Capacity is sized for the peak, not the average.
Backup and recovery
Backups are managed, recoverable and scaled as part of the platform rather than as a separate operational burden on the agency.
Continuous monitoring
Security and reliability are monitored continuously, with improvements released to the platform rather than held for an annual upgrade window.
One platform, current for everyone
We maintain an active roadmap so all customers run current technology. New capability arrives as a configurable option — there is no per-customer fork to fall behind.
The four moments that matter most
Every jurisdiction has a handful of days where payment volume is an order of magnitude above baseline. These are the ones we plan around.
Property tax deadline
Most of a county's annual tax revenue arrives in the final days before the deadline — often within a single afternoon.
Vehicle renewal cycles
Birthday-month renewal schedules concentrate motor vehicle volume into predictable monthly spikes.
Recreation signup day
A season's program registrations can arrive in the first ten minutes after enrollment opens.
Utility bill drop
Every billing cycle produces a payment wave two to three days after bills are delivered.
Readiness is a shared exercise
Capacity handles the traffic. These are the things only your office can prepare.
- Confirm current-year rates, penalty dates and installment rules before the season
- Verify every search path resolves correctly against your system of record
- Run a test payment through every channel two weeks out
- Confirm the reconciliation report carries the fields your office matches against
- Confirm deposit schedule and account details with your bank
- Schedule reminder messages for due date and penalty date
- Brief counter and phone staff on the self-service options to mention
Our property tax season readiness checklist sequences all of this by week.