Web & self-service
A payment portal residents don't need instructions to use
Your payment site, your branding, your business rules — responsive on every device, accessible to every resident, and connected live to the systems that hold the balance.
At a glance
Matches your jurisdiction's look and feel Works on every device and major browser Live balances from your system of record Instant emailed receipts
Capabilities
What Online payments includes
Branded to your jurisdiction
Colors, logo, typography, header and footer are configured to match your existing website so residents never feel handed off to a third party.
Live lookup, not a static form
Search by the identifiers your residents actually have — account, parcel, citation, plate, name or address — resolved against your system of record in real time.
Your business rules, enforced
Minimum amounts, partial payments, cutoffs, penalties, blocked statuses and required fields are configured to match your policy exactly.
Guest checkout or saved account
One-time payers finish in a few taps. Repeat payers can create an account to store bills and payment methods.
Every major payment method
Visa, Mastercard, Discover, American Express and eCheck/ACH, enabled or disabled per department.
Accessible by design
Built against WCAG 2.2 AA: keyboard operable, screen-reader labelled, high contrast and clear error recovery on every form.
How it works
From intent to posted payment
- 1
Find
The payer searches for what they owe using an identifier they already have.
- 2
Confirm
Amount due, fees and any policy messages are shown clearly before payment.
- 3
Pay
Card or eCheck is captured on a PCI DSS compliant page — card data never touches agency systems.
- 4
Post
The payment posts to your system, the payer gets a receipt, and the transaction appears in your dashboard.
Who uses it
Departments that lean on this channel
Every department can turn it on. These are the ones that get the most out of it.
More platform
Other capabilities
- IVR & phone paymentsToll-free, bilingual, 24/7 — with live operators.
- In Office paymentsIn-office card acceptance, on the same ledger.
- Mobile & Text2PayPay from a reminder text in two taps.
- Notifications & remindersEmail and SMS at every step that matters.
- Reporting & reconciliationReal-time, audit-ready, every channel in one view.
- Resident account portalSaved bills, saved wallets, autopay and eBilling.