Self-service accounts
The account that makes the second payment effortless
Residents create a secure login once and stop re-entering account numbers forever — with stored bills, stored payment methods, autopay, eBilling and full payment history.
At a glance
Store bills and accounts once Save payment methods securely Autopay and recurring schedules Full self-service payment history
Capabilities
What Resident account portal includes
Stored accounts across departments
A resident links their water account, property parcel, vehicle and business license to one login and sees everything they owe the jurisdiction in one place.
Secure stored payment methods
Payment methods are tokenized in the PCI DSS compliant environment — the resident sees the last four digits, and nothing sensitive is held in agency systems.
Autopay and recurring schedules
Self-service enrollment in automatic payments with a notice before every draft and cancellation available at any time.
eBilling
Residents opt out of paper and receive the bill by email or text with a pay link, reducing print and postage volume.
Complete payment history
Downloadable receipts and history so residents can answer their own “did my payment go through?” question.
Guest checkout stays available
An account is an option, never a requirement. One-time payers are never forced to register.
Who uses it
Departments that lean on this channel
Every department can turn it on. These are the ones that get the most out of it.
More platform
Other capabilities
- IVR & phone paymentsToll-free, bilingual, 24/7 — with live operators.
- In Office paymentsIn-office card acceptance, on the same ledger.
- Mobile & Text2PayPay from a reminder text in two taps.
- Notifications & remindersEmail and SMS at every step that matters.
- Online paymentsA branded payment portal that matches your site.
- Reporting & reconciliationReal-time, audit-ready, every channel in one view.