Every payment.
Every department.
One window.
Residents pay online, by phone, at the counter or from a text. Your finance office gets one reconciled deposit and one real-time report. Your budget pays nothing.
No cost to the agency No long-term contract Live in days or weeks
- Years facilitating government payments
- Government agencies served
- Approximately 8 million transactions processed annually.
- Approximately 2.5 billion dollars in payments processed annually.
Government Window processes 8 million transactions and $2.5 billion in payments a year. The two running totals are that published rate applied to the year so far, not a live feed. Individual agency results vary by department, volume and channel mix.
Solutions by department
Built for the way your departments actually collect
Courts reconcile against ticket numbers. Tax offices process a year of revenue in three weeks. Utilities measure success in calls not received. Each department gets a configuration that matches how it works.
Courts & citations
Courts, probation & code enforcement
Works with case management systemsGovernment eCommerce
Any fee, any department, one checkout
Works with financial and ERP systemsLicenses & registrations
Business, occupational, alcohol & animal
Works with licensing systemsParks & recreation
Programs, facilities, passes & events
Works with recreation management systemsPermits & inspections
Building, zoning, right-of-way & fire
Works with permitting and land management systemsProperty tax
Real, personal & mobile home tax
Works with tax billing and digest systemsTags & titles
Motor vehicle registration & renewals
Works with state motor vehicle systemsUtility billing
Water, sewer, sanitation, gas & electric
Works with utility billing systems
Agencies who put it in their own words
- City of CedartownCedartown, GA
- Stone Mountain Municipal CourtStone Mountain, GA
- Washington Municipal CourtWashington, GA
- Auburn Municipal CourtAuburn, GA
- McDonough Municipal CourtMcDonough, GA
- Washington County Tax CommissionerSandersville, GA
- Villa Rica Police DepartmentVilla Rica, GA
Agencies served, state by state
- Georgia
- Maine
- Tennessee
- Texas
- Iowa
- West Virginia
- Pennsylvania
- North Carolina
- South Carolina
- New York
- Kentucky
- Wisconsin
- Minnesota
- Alabama
- Ohio
- Missouri
- Mississippi
- North Dakota
- Illinois
- Arkansas
- Vermont
- Utah
- Florida
- Idaho
- Oregon
- Louisiana
- Delaware
- California
- Nevada
- Virginia
- New Jersey
- Kansas
- Maryland
One platform, every channel
Residents pay the way they want. You reconcile once.
Mobile, web, in-office and IVR payments all run on the same rules, post to the same ledger and settle into the same deposit.
Visa, Mastercard, Discover, American Express and eCheck Bilingual IVR with live operator support Autopay, eBilling and saved payment methods Real-time reporting from any web-connected device Automatic ACH deposits to your accounts
Online paymentsA branded payment portal that matches your site. IVR & phone paymentsToll-free, bilingual, 24/7 — with live operators. In Office paymentsIn-office card acceptance, on the same ledger. Mobile & Text2PayPay from a reminder text in two taps. Resident account portalSaved bills, saved wallets, autopay and eBilling. Reporting & reconciliationReal-time, audit-ready, every channel in one view.
AI-powered municipal revenue intelligence
GovWin 360 sits on top of GovWin Core and GovWin Connect, turning the transactions your departments already collect into answers your leadership team can act on — no data team and no separate login required.
Ask GovWin
Ask a plain-language question about your revenue — “How did water billing collections compare to last spring?” — and get an answer with the transactions behind it, the same way you’d ask a person.
Revenue visibility
Every department, every channel, one live view. See what’s been collected today across the jurisdiction without waiting for month-end close.
Forecasting & trends
Seasonal patterns, delinquency risk and revenue trajectory, modeled from your own collection history rather than a generic benchmark.
Reconciliation intelligence
AI reviews every deposit against every transaction and surfaces only the exceptions that need a human look, before your books close.
Leadership reporting
Council-ready summaries that pair the numbers with a plain-language narrative — built for a budget hearing, not a spreadsheet review.
Integrations
Connect payments to the systems your office already uses.
Government Window supports integration with back-office systems through standard published APIs and configurable workflows, helping agencies connect payment activity to tax, utility billing, court, permitting, licensing, finance, ERP and case management systems.
Standard API-based integration options Connections to common government back-office systems Reduced duplicate entry and manual posting Cleaner payment records and reconciliation data Support for department-specific workflows and business rules
Connects to systems like
Tax & revenue Utility billing Courts & citations Permitting & land management Licensing Finance & ERP Case management
What customers report
The numbers agencies tell us about
These are the outcomes Government Window customers report after moving their payment channels onto one platform.
40% Fewer inbound payment calls
Self-service and IVR absorb routine payer questions.
24% Increase in collections
More payment channels means fewer missed deadlines.
15% Staff productivity gain
Automated posting and reconciliation replace manual entry.
180% Return on investment
Delivered with no software cost to the agency.
Reported by Government Window customers. Results vary by agency, department and payment mix.
The difference
No cost to the agency. No long-term contract. No catch.
A nominal service fee is disclosed to and collected from the payer, separate from the payment itself. Your jurisdiction receives the full amount owed via automatic ACH deposit — so there's no netted figure to reverse-engineer at close.
Transaction based pricing with no surprise costs No setup fees Implementation, integration and training are included No support or maintenance fees In-house support for your staff and your residents
Before you ask
Agencies Getting Started
Agency types served
- Cities
- Counties
- States
- Tax Offices
- Utilities
- Courts
- Probation
- Business Licensing
Payment types supported
- Credit/debit
- eCheck/ACH
- Web
- IVR
- POS
Secure by design
PCI-compliant payment processing, role-based staff access and continuous compliance monitoring, so every transaction is handled the way your auditors expect.
See security & complianceSupport that doesn't end at go-live
An in-house team supports both residents and staff, backed by a help dashboard your office can use without waiting on a ticket queue.
See the support modelConfigured, not customized
Every deployment is configured to your agency's rules, payment types and processes — not bent to fit a one-size-fits-all template.
How implementation worksAWS Cloud Infrastructure
Automated upgrades, enterprise-grade security, and instant access to new features through our scalable SaaS platform, reducing IT load and boosting efficiency.
Tour the platform
Voice of the customer
The people who use it every day describe it best
After months of deliberating about switching to Government Window, I am glad we made the move. Once we decided to go with them, it was a smooth and quick transition. Any issues that have come up since the move, the customer service staff have been responsive and usually the issue is handled within hours. I just wish we had gone with Government Window sooner.
Customer success
Outcomes, not anecdotes
Case studies from agencies that moved their payment operations onto one platform.
Stone Mountain, GA
City of Stone Mountain Municipal Court
- On the platform at time of interview
- 1 yr+
- Payment channels on one ledger
- 3
A municipal court makes taking payments effortless
Stone Mountain's court moved citation and miscellaneous payments onto a single platform — and turned payment processing from a daily chore into a background process.
Read the storySandersville, GA
Washington County Tax Commissioner's Office
- Partner since
- 2014
- Growth in online payments
- Year over year
A tax commissioner's office grows online payments year after year
Washington County has collected property tax through Government Window since 2014. Online payment volume has increased every year since.
Read the storyCedartown, GA
City of Cedartown
- Spent deliberating the switch
- Months
- Typical issue resolution time
- Hours
A city finance office switches vendors — and wishes it had done it sooner
Cedartown deliberated for months before changing payment providers. The transition took a fraction of the deliberation.
Read the story
Implementation
Go live faster with a team that knows government payments.
Government Window helps agencies move from requirements to launch quickly with a guided implementation process, proven configuration patterns, API integration support, staff training and hands-on assistance before and after go-live.
Discovery and workflow mapping Configuration by department, payment type and business rule Standard API integration support Staff training and launch readiness Ongoing resident and agency support
How it breaks down
- 01
Discuss
Our payment experts gather your detailed requirements — departments, payment types, business rules, fee policy, reporting needs and the back-office systems in play.
- 02
Integrate
We create the connections from our systems to yours. With 100+ integrations already in production, this is usually configuration rather than construction.
- 03
Implement
We set up and test your system, configure your branding and business rules, and train your staff before you go live.
- 04
Support
Our multilingual, in-house call center is available for your residents and your staff, and we keep optimizing after go-live.
Where we work
Rooted in Georgia. Operating nationwide.
Government Window is the payment leader in the state of Georgia and serves state, county and municipal customers across the United States — from single-clerk municipal courts to county tax offices.
Are you a resident trying to make a payment?
Find the right payment portal for your city, county or court — or reach our support team directly at 877-575-7233.
Common questions
The questions agencies ask first
Fees, contracts, integrations, security and adoption — answered plainly.
What does Government Window cost the agency?
Nothing. Government Window does not charge the agency for the platform, implementation, training or support. A nominal service fee is collected from the payer, separate from the payment itself, and covers the cost of the service.
Is there a long-term contract?
No. Government Window does not lock agencies into long-term contracts. The model is built on the assumption that agencies stay because the service works.
How long does implementation take?
Implementations take days or weeks, not months or years. The timeline depends primarily on the back-office system being integrated and the availability of your team for requirements and testing.
Is the platform PCI compliant?
Yes. Government Window maintains PCI compliance for the handling of cardholder data, with continuous monitoring and improvement of system security and reliability.
Will residents pay a service fee?
Agencies consistently report that convenience outweighs the fee. Online payment volume tends to grow year over year once the channel is available and promoted.
Who supports our residents?
Government Window's in-house customer support team assists both residents and agency staff with payment-related questions, so payment calls do not route back to your office.