Water, sewer, sanitation, gas & electric
Get utility bills paid on time, without adding staff
Give residents autopay, eBilling, saved payment methods and text reminders — and give your billing office one reconciled deposit instead of a stack of channels to balance.
Reported outcomes
- Increase in collections reported by customers
- 24%Increase in collections reported by customers
- Reconciled deposit across every channel
- 1Reconciled deposit across every channel
- Payment availability for residents
- 24/7Payment availability for residents
The problem
What utility billing offices are actually dealing with
Before the features, the operational reality. If these don't sound familiar, the rest of this page probably isn't for you.
- 01
Every cycle brings a phone queue
Bill drop is followed by three days of calls asking for balances, due dates and whether a payment posted.
- 02
Delinquency drives disconnects
Residents miss due dates because the only reminder is a paper bill that arrived two weeks ago.
- 03
Drop-box and lockbox payments arrive out of order
Batches from multiple channels land on different days, so the billing office reconciles the same cycle three times.
- 04
Card fees eat into the utility fund
Absorbing merchant fees on high-volume, low-value bills is a real budget line — and one enterprise funds feel first.
The solution
How Government Window handles utility bill payments
Configured to your business rules, integrated with your system of record, and reconciled the way your office already works.
Autopay and scheduled payments
Residents enroll once and are charged automatically each cycle, with an emailed notice before every draft. Enrollment is self-service and cancellable at any time.
eBilling that replaces paper
Deliver the bill by email or text with a direct pay link. Every reduction in print-and-mail volume is a hard cost saved.
Text2Pay reminders before the due date
Automated SMS and email reminders go out on your schedule — before due date, at due date, and before disconnect — each with a one-tap payment link.
Saved accounts and wallets
The resident account portal stores service addresses and payment methods so repeat payers finish in seconds rather than re-keying an account number every month.
One deposit, one reconciliation
Online, IVR, counter, mobile and recurring payments settle into a single ACH deposit and a single reconciliation file matched to your utility billing system.
Non-payment workflows
Configure penalties, reconnect fees and partial payment rules so the portal enforces the same policy your counter staff does.
Payment channels
Channels utility billing offices turn on first
Integrations
Connected to the systems you already run
With 100+ solution integrations delivered and 40+ third-party systems connected in production, most implementations for utility billing offices are a configuration rather than a development project.
Utility billing systems ERP and financial systems Meter data management CIS platforms
Voice of the customer
In their words
What utility billing offices say about running payments on Government Window.
After months of deliberating about switching to Government Window, I am glad we made the move. Once we decided to go with them, it was a smooth and quick transition. Any issues that have come up since the move, the customer service staff have been responsive and usually the issue is handled within hours. I just wish we had gone with Government Window sooner.
Questions
Questions we hear most about utility bill payments
No cost to the department No long-term contract Live in days or weeks
Related resources
- ChecklistFive ways to cut payment calls to your officePayment questions are the single largest category of avoidable inbound calls in most agencies. Here is what actually moves the number.
- ArticleWhat agencies get wrong about payment reconciliationReconciliation problems are almost never math problems. They are data problems — and they are solvable at configuration time.
- GuideDriving digital payment adoption in your jurisdictionLaunching a payment portal is not a project — the adoption program that follows it is. A twelve-month plan.
- ExplainerText2Pay and eBilling, explainedTwo of the highest-return features available to a government billing office, and what it takes to turn them on.
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