Customer success

What changed, according to the offices that changed it

Every story below starts with an operational problem a government office actually had, and ends with what the staff running it say now.

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Featured story · Stone Mountain, GA

City of Stone Mountain Municipal Court

On the platform at time of interview: 1 yr+; On the platform at time of interview
Payment channels on one ledger: 3; Payment channels on one ledger
Reconciliation detail delivered by email: Daily; Reconciliation detail delivered by email

Courts & citations4 min read

A municipal court makes taking payments effortless

Stone Mountain's court moved citation and miscellaneous payments onto a single platform — and turned payment processing from a daily chore into a background process.

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Sandersville, GA

Washington County Tax Commissioner's Office

A tax commissioner's office grows online payments year after year

Washington County has collected property tax through Government Window since 2014. Online payment volume has increased every year since.

Partner since: 2014; Partner since
Growth in online payments: Year over year; Growth in online payments

Cedartown, GA

City of Cedartown

A city finance office switches vendors — and wishes it had done it sooner

Cedartown deliberated for months before changing payment providers. The transition took a fraction of the deliberation.

Spent deliberating the switch: Months; Spent deliberating the switch
Typical issue resolution time: Hours; Typical issue resolution time

Auburn, GA

Auburn Municipal Court

Fewer calls a day, and fewer people in the courtroom

Auburn Municipal Court added IVR and online payments. The clerk's phone stopped ringing and the docket got shorter.

Reduction in payment calls reported across customers: 40%; Reduction in payment calls reported across customers
Share of fines paid before the hearing: Pre-court; Share of fines paid before the hearing

Villa Rica, GA

Villa Rica Police Department

Daily reconciliation that takes minutes, not an afternoon

Villa Rica Police Department gets a daily email detailed down to ticket number, court date and payer name — and closes the day against it.

Detail email with full transaction fields: Daily; Detail email with full transaction fields
History by name, ticket number or date range: Searchable; History by name, ticket number or date range

McDonough, GA

McDonough Municipal Court

Predictable card acceptance for a court with limited staff

McDonough Municipal Court stopped absorbing variable card processing bills and reduced the workload on a limited staff at the same time.

Card processing cost to the court: $0; Card processing cost to the court
Automated channels absorbing routine payments: 2; Automated channels absorbing routine payments