Support
Someone answers
Government Window's in-house customer service is second to none, which is a big reason we continue to grow. Our team assists residents and agency staff directly with payment-related questions.
Contact support
Phone & chat877-575-7233Phone & chat · Mon–Fri 8–5 ET Emailsupport@governmentwindow.comEmail · 24/7/365 Agency dashboard helpAvailable 24/7/365Agency dashboard help
Two doors
Which describes you?
Residents & payers
I'm paying a bill, citation or fee
Start by finding the right payment portal for your jurisdiction. If you already paid and have a question, call us — we can confirm payments, resend receipts and explain fees. Find your payment or call 877-575-7233.
Agency staff
I work for an agency using Government Window
Online help is available 24/7 through your custom payment dashboard. For configuration changes, reporting questions, new fee types or additional departments, contact your customer success manager or our team. Contact us or read our support model.
Common topics
What most people are calling about
- I need to make a payment Find the right portal for your city, county or court.
- Did my payment go through? Check your email for a receipt, or call us and we'll confirm it.
- I need another copy of my receipt We can resend it to the email address used at checkout.
- My payment failed Usually a card or bank decline. Call us and we'll tell you exactly why.
- Why is there a service fee? A nominal fee, disclosed before you confirm, covers the payment service so the agency isn't charged.
- I have a question about what I owe Amounts, due dates, court dates and case status come from the agency — we'll tell you who to call.
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Search across solutions, platform capabilities, resources, customer stories and every FAQ answer.
Questions
Support questions
Who supports our residents?
Government Window's in-house customer support team assists both residents and agency staff with payment-related questions, so payment calls do not route back to your office.
What are support hours?
Phone and chat support runs Monday through Friday, 8:00 AM to 5:00 PM ET. Email support is available 24/7/365, and online help is available 24/7 through your payment dashboard.
Is support outsourced?
No. Support is delivered by Government Window's in-house team.
How quickly are issues resolved?
Government Window prioritizes fast resolution and keeps agency staff informed throughout. Customers commonly report issues handled within hours.
Ready when you are
Are you an agency evaluating payment providers?
Support is included, in-house and available to your residents — at no cost to your agency. See what that changes.
No cost to the agency · No long-term contract · Live in days or weeks