Communications
Fewer surprises means fewer phone calls
Automated email and text messages for bills, due dates, receipts, failed payments and renewals — the communications layer that keeps residents informed and your phone line quiet.
At a glance
Bill ready, due soon, past due Instant receipts on every channel Autopay pre-draft notices Failed payment recovery
Capabilities
What Notifications & reminders includes
Lifecycle messages, not just receipts
Bill available, due soon, due today, past due, penalty approaching, autopay scheduled, payment received, payment failed — each configurable per department.
Email and SMS
Residents choose their channel. Messages carry a direct link to the exact balance being referenced.
Branded to your jurisdiction
Sender name, logo, colors and contact details reflect your agency so messages are trusted rather than filtered.
Failed payment recovery
When an autopay draft fails, the resident is notified immediately with a link to resolve it before penalties apply.
Delivery and engagement reporting
See what was sent, what was delivered and what was paid, so message timing can be tuned to your billing cycle.
Resident-managed preferences
Residents control channels and opt out at any time, with preferences stored against their account.
Who uses it
Departments that lean on this channel
Every department can turn it on. These are the ones that get the most out of it.
More platform
Other capabilities
- IVR & phone paymentsToll-free, bilingual, 24/7 — with live operators.
- In Office paymentsIn-office card acceptance, on the same ledger.
- Mobile & Text2PayPay from a reminder text in two taps.
- Online paymentsA branded payment portal that matches your site.
- Reporting & reconciliationReal-time, audit-ready, every channel in one view.
- Resident account portalSaved bills, saved wallets, autopay and eBilling.