What Text2Pay is
A text message that carries a direct link to a specific balance. The resident taps it, sees the amount due, confirms with a saved payment method and is finished — usually in under thirty seconds.
The mechanism matters because it removes every step between intent and completion. No searching for a bill, no typing an account number, no navigating to a portal.
What eBilling is
Delivery of the bill itself by email or text instead of paper. Each eBill carries the same pay link. Every resident who converts removes a printing and postage cost permanently.
What you need to configure
- A resident opt-in path, at checkout and in the account portal
- Message content, timing and frequency per department
- Branding — sender name, logo, colors and contact details
- The identifier that ties a message to a specific balance
- Delivery reporting so timing can be tuned to your billing cycle
How to launch it
Start with a single department and a single message — the due-date reminder. Measure delivery and conversion for one cycle, adjust the timing, then expand the sequence and add departments.
Agencies that add all six lifecycle messages on day one rarely learn which one is doing the work.