Support · Full time
Client Support Representative
Kennesaw, GA · On site
Front-line support for the residents and agency staff who use our payment platform every day. Bilingual English/Spanish candidates are strongly encouraged to apply.
Responsibilities
Handle inbound phone, chat and email support for residents and agency staff. Resolve payment questions including balances, receipts, failed payments and refunds. Document issues accurately and escalate to the right internal team when needed. Keep agency staff informed on the status of open items through to resolution. Identify recurring themes and feed them back to product and customer success.
Desired qualifications
1+ year in a customer support, call center or public-facing service role. Bilingual English/Spanish strongly preferred. Clear, patient written and verbal communication. Comfort working in ticketing systems and web-based dashboards. A genuine preference for resolving the issue over closing the ticket.
How to apply
Send your résumé and a short note about why this role interests you to support@governmentwindow.com , with the role title in the subject line.
Note
Equal opportunity
Government Window is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by law.
Ready when you are
Not the right role, but interested?
Send a résumé and a note about what you'd want to work on. We read everything.
No cost to the agency · No long-term contract · Live in days or weeks